The highest quality live-in carers hand-picked for you
All our live-in carers undergo a rigorous recruitment process and only those that show a standard of professionalism and commitment to client care become part of our team. Our training for both experienced and novice staff is of the highest quality, instructing not just the practical aspects of caring for the infirm but also reinforcing the ‘Care at our Core’ ethos for client care. Our carers receive on-going training over-and-above the statutory requirements and are continually assessed to maintain the quality of care and high levels of professional development. Our carers are at the heart of what we do and we believe that by caring for and rewarding our staff we nurture equally caring, loyal and professional carers for you and your loved ones.
Expert and responsive care team
Our live-in care team has an extensive medical knowledge and is able to monitor and manage a wide range of conditions, including dementia, multiple sclerosis, stroke recovery and cancer. By liaising with local health and social care organisations, changing care needs can be met responsively and effectively. Your carer will offer a holistic approach, tending not just your medical condition and immediate requirements but also your ever-changing emotional and mental wellbeing.
Continuity of professional, considerate care
By discussing your needs from the outset we ensure that you receive the optimum care for your requirements. Our dedicated care managers constantly work closely with and support your carer to monitor your condition and needs. Your carer can then work to the very best of their abilities knowing that they have the support and experience of the team behind them. We organise our rotas so that your care is continuous and, by also considering the social needs of our carers, we can help promote an increased quality of care.
Support 24 hours a day, seven days a week
Both you and your family have full access to Horizon Live-in Care’s support and administration team and we encourage you to get in touch both before and during your care term. Your live-in carer too has full back-office support, providing you and your carer with the peace of mind that any issue will get handled efficiently and effectively. Because Horizon covers the core region of Dorset, Hampshire and Wiltshire, it’s services are not spread too thinly and we can maintain close contact with all our clients and care teams. Horizon will manage all of the administration of your care, including fees, payment of carers and domestic responsibilities.
Client well-being is consistently our core priority.
Above all else, we remember that you are a person, not just another client. You have human emotions compounded by your condition and situation and we are there to calm and reassure. ‘Care at our Core’ means just that; we want your live-in carer to be someone that you can rely on, to trust, to be open with, to be a friend. Taking someone into your home is a big hurdle for some and we want to reciprocate by making you feel at ease with your carer.
We are constantly monitored and assessed by the Care Quality Commission to ensure that we are maintaining our legal requirements for care provision. We consistently achieve the highest standards in our inspections and are often nominated for care industry awards.